Station Host Jobs in Canada

Come and work for
the 2013 & 2014 Canadian Tourism Employer of the Year!
Would you like to
join a world-class company with world-class people, who are all on a mission
to create life changing experiences? At Rocky Mountaineer we create an
environment for teamwork, value and a can-do attitude. We are looking to hire
people who bring a

passion for excellence and a positive, can-do attitude
that inspires, influences and motivates others.

Station Hosts are
Rocky Mountaineer’s front line of service at the stations alongside the
Destination Hosts and are responsible for providing excellence in guest
satisfaction. Station Hosts provide direct service to guests during arrivals
and departures and dealing effectively with day-of-travel guest requests.
Station Hosts ensure that all guests are welcomed and are ready for the trip
of a life time. Please note that these are seasonal, full time positions.
Key
Responsibilities:
  • Representing
    the RM brand, provides exceptional guest service and station operational
    support during departures and arrivals to ensure an excellent experience
    for guests through:
  • Greeting
    guests at the station during departures and off the train during
    arrivals, answering questions and providing assistance as necessary
  • Accurately
    performing guest check-in duties including preparation of guest
    documentation, inputting of guest information, and tagging of luggage;
  • Completing
    pre-arrival/departure tasks such as, but not limited to; motor coach
    signage, delivering supplies to train (eg. newspapers, souvenirs, linen),
  • Assisting
    guests requiring pre-boarding or detraining assistance including the
    proper use of wheelchairs and wheelchair r& directing guests to
    their train or motor coaches and taking an active role to ensure all
    guests are both boarding and detrained in an efficient and timely manner;
  • Maintaining
    station aesthetics in line with the RM “white glove clean”
    standard by performing minor cleaning tasks of the platform and station
  • Setting
    up the station in accordance with RM guidelines and restocking supplies
  • Effectively
    communicating within the team, including the use of proper radio protocol
  • Supporting
    other members of the station team, sharing responsibilities with Guest
    Services Representatives and the Guest Services team
  • Preparing
    supplies for next day train arrivals/departures, completing side duties
    as required to support the onboard guest services team
  • Providing
    service for day-of-travel special guest requirements as directed
Required Skills:
  • Customer
    Service skills
  • Excellent
    communication skills, both verbal and written
  • Highly
    organized with strong attention to detail
  • Energetic,
    motivated, hardworking and committed to guest service
  • Ability
    to work independently and as part of a team
If you are
interested in applying for the above position, please visit the careers page
at http://rockymountaineercareers.silkroad.com.
Rocky Mountaineer
is committed to maintaining a diverse workforce and invites applications from
all qualified candidates.

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