Roy
Thomson Hall Massey Hall
The Corporation of Massey Hall and Roy Thomson Hall is a private, charitable,
non-profit organization, dedicated to excellence in the performing arts and
customer service. The organization cites its beginnings from the gift of Hart
Massey to the citizens of Toronto with the opening of Massey Hall in June 1894.
The current structure was founded in
our incorporating act of 1983, following the
opening of the “New Massey Hall” in September 1982. The new concert
hall was named Roy Thomson Hall, in recognition of the largest private donation
(of the time) by the Thomson Family of Toronto. The gift was in memory of Roy
Thomson, Lord Thomson of Fleet. Roy Thomson Hall is home to the Toronto
Symphony Orchestra and the Toronto Mendelssohn Choir and has been chosen by the
Toronto International Film Festival for Gala screening events. Our organization
is run by a management team headed by our CEO and is governed by a Board of
Governors. We have both full-time and part-time positions at both concert
halls, which are located in downtown Toronto.
Job Description
The ideal candidate, working closely with the FOH Management team, will provide
supervisory and administrative support for the FOH department, and will act as
the primary ambassador for development of a world class customer service
standard. The incumbent will also act as the special event liaison for
the Toronto Symphony Orchestra (TSO).
following:
• Act as primary RTH contact and liaison for the TSO Marketing and Development
departments, ensuring a positive and productive working environment
• Inspire and cultivate exemplary patron service in the FOH department
• Provide support to the Front of House office by supervising nightly shows and
day time special events as required
• Act as an effective role model with respect to professionalism, teamwork and
patron service/safety
• Produce weekly schedules for part-time ushers and volunteers
• Update and maintain training systems with a particular eye to customer
service standards and complete monthly TSO settlements
• Assist with coaching and evaluating the volunteer ushers, leading a culture
of exemplary, world-class service and safety
• Attend weekly internal co-ordination meetings with relevant departments
• Assist in the hiring, training, and professional development of new staff
• Other duties as required
• Minimum 2 years of management or supervisory experience, preferably in the
arts/entertainment industry
• Demonstrated knowledge of a strong service environment and experience in
implementing like policies and procedures
• Previous experience in event coordination, preferably in the
arts/entertainment industry
• Strong leadership skills with demonstrated ability to motivate and foster a
cohesive and supportive team environment
• Experience in building community among large numbers of staff to
enhance the customer service experience
• Strong interpersonal and diplomacy skills
• Excellent problem solving and decision making skills with the ability to
multi-task
• Prior experience with volunteer organizations an asset
• First Aid, CPR training, knowledge of Roy Thomson Hall and training
experience are assets
• Smart Serve training required
The Corporation of Massey Hall and Roy Thomson Hall
60 Simcoe St. Toronto, ON M5J 2H5
Email: careers@rth-mh.com Fax 647-436-7271
position. Please note that only applicants granted an interview will be
acknowledged. No phone calls please.
How to Apply:
The Corporation of Massey Hall and Roy Thomson Hall
60 Simcoe St. Toronto, ON M5J 2H5
Fax 647-436-7271