NBS Bank
Limited is inviting applications from qualified candidates for the post of
E-Banking Support Officer – 1 post
Limited is inviting applications from qualified candidates for the post of
E-Banking Support Officer – 1 post
This is a first
line management position and reports to the IT Channels Manager. The
successful candidate will be responsible for providing end-user support to both
internal e-banking clients and external e-banking customers in liaison with the
Helpdesk.
line management position and reports to the IT Channels Manager. The
successful candidate will be responsible for providing end-user support to both
internal e-banking clients and external e-banking customers in liaison with the
Helpdesk.
Key
Responsibilities and Accountabilities:
Responsibilities and Accountabilities:
·
Managing day-to-day operations of the Bank’s e-banking
systems and databases,
Managing day-to-day operations of the Bank’s e-banking
systems and databases,
·
Providing system support to end users,
Providing system support to end users,
·
Conducting user acceptance testing of any system
changes,
Conducting user acceptance testing of any system
changes,
·
Producing weekly reports on usage of cannels in the
bank,
Producing weekly reports on usage of cannels in the
bank,
·
Managing incidents and problems across the channels in
liaison with System Support Manager,
Managing incidents and problems across the channels in
liaison with System Support Manager,
·
Analysing customer usage of electronic resources,
works with the Personal and Business Banking Department to increase usage of
electronic banking delivery channels,
Analysing customer usage of electronic resources,
works with the Personal and Business Banking Department to increase usage of
electronic banking delivery channels,
·
Maintaining knowledge of internal and external
resources to mitigate disruption of services to customers
Maintaining knowledge of internal and external
resources to mitigate disruption of services to customers
Personal
Attributes:
Attributes:
·
Dynamic, self-starter with high levels of integrity,
Dynamic, self-starter with high levels of integrity,
·
Familiarity with new and social media platforms is
necessary,
Familiarity with new and social media platforms is
necessary,
·
An outside the box thinker and proactive individual,
An outside the box thinker and proactive individual,
·
Planning and organising skills,
Planning and organising skills,
·
Strong analytical and problem solving skills,
Strong analytical and problem solving skills,
·
Interpersonal and communication skills,
Interpersonal and communication skills,
·
Risk management skills
Risk management skills
Qualifications
and Experience:
and Experience:
·
Bachelors Degree in Computer Science or Information
Technology (IT) with at least 3 yrs hands-on experience in a busy and
preferably banking environment,
Bachelors Degree in Computer Science or Information
Technology (IT) with at least 3 yrs hands-on experience in a busy and
preferably banking environment,
·
Working knowledge of banking applications and Windows
2008 servers.
Working knowledge of banking applications and Windows
2008 servers.
If you meet the
above minimum requirements and are interested in the job please send your
application and an up-dated CV with names of 3 traceable and reputable referees
and your copies of certificates to the following address:
above minimum requirements and are interested in the job please send your
application and an up-dated CV with names of 3 traceable and reputable referees
and your copies of certificates to the following address:
Head of Human
Resources,
Resources,
NBS Bank
Limited,
Limited,
P O Box
32251,
32251,
Chichiri,
Blantyre
3
3
Or
alternatively send your application and CV to recruitment@nbsmw.com by
21st November
alternatively send your application and CV to recruitment@nbsmw.com by
21st November
