Champion Petfoods, ,I.T Helpdesk Analyst Job Vacancy in Canada

At Champion Petfoods, our mission is
clear and strong.  We make Biologicaly Appropriate dog and cat foods from
Fresh Regional Ingredients, Never Outsourced.
Why Work For Champion Petfoods?

Makers of Biologically Appropriate
dog and cat food, made from Fresh Regional Ingredients, and Never Outsourced!
Our BA.FRI.NO Mission is our way of life. Champion Petfoods is a world-renowned
company known for making a quality product, shipping to over 70 countries
around the world. We offer a stable and dynamic work environment, with
excellent opportunities for career advancement for employees who have what it
takes.
Champion Petfoods started as a
family run organization in 1985, and to this day we retain many of those
family-oriented values. We are a team, working together to enhance the lives of
dogs and cats everywhere.
Job Duties;
Champion Petfoods LP is looking for
an experienced, career-oriented individual to fill the position of I.T.
Helpdesk Analyst. The Helpdesk Analyst is responsible for:
  • Provide
    timely I.T. technical support and problem resolution to employees and to
    independent contractors throughout the Company.
  • Perform
    in-person, on-site repairs of PC desktop/laptop hardware, printers, and
    other peripherals.
  • Act
    as a resource on issues regarding voice over internet and data
    telecommunications.
  • Coordinate
    the implementation of communication-related moves, changes, or additions,
    both externally (vendors) and internally (various corporate departments).
  • Identify
    appropriate technology to use based upon consultation with relevant
    departments, researched requirements, and defined and/or established
    technical standards.
  • Assist
    with technical planning and support for upgrades, new applications, and
    system integration, and assist with the creation of specifications and
    procedures for the installation and use of standard hardware and software
    technologies.
  • Maintain
    timely and accurate records of problems/solutions within the I.T.
    ticketing system
  • Conduct
    regular analysis of the I.T. ticketing system to identify trends and
    trouble spots, and to proactively conduct maintenance and/or repairs.
  • Diagnose
    and resolve minor network issues, i.e. LAN access, and conduct timely
    repair of I.T. equipment covered by third-party vendor maintenance
    agreements
  • Prepare
    status reports, network summaries, and other reports and/or documentation
    as requested, and maintain a comprehensive recordkeeping system.
  • Demonstrate
    a high level of knowledge, professionalism, and courtesy to end-user
    queries regarding the use of standard hardware and software, Internet
    connectivity, password resets, configurations, etc.
  • Conduct
    training sessions for end-users as required or directed, and attend
    training classes, seminars, and/or conferences as required or directed.
Job Requirements
Reporting to the I.T. Manager, the
Helpdesk Analyst works out of our corporate office located in North-west
Edmonton, Alberta.
The position requires:
  • Post-Secondary
    Degree or Diploma in Computer Science.
  • 2
    – 3 years’ relevant work experience.
  • Relevant
    experience with the Company’s information system technologies: Windows
    Server 2008/2012, VOIP Systems, Exchange/Office 365 and Ticketing Systems.
  • Excellent
    interpersonal skills and effective communication skills, both verbal and
    written, with ability to clearly communicate ideas and proposals and to
    discuss technical issues with non-technical clients.
  • Strong
    analytical abilities, with ability to identify problems and determine,
    implement solutions, often within a time sensitive framework.
  • Good
    planning skills, including ability to organize, prioritize, and execute
    within a time sensitive framework.
  • Must
    have and maintain a valid driver’s license (other than motorcycle),
    ability to travel between the Company’s locations, and willingness to
    accept temporary assignment(s) to additional Company locations.
  • Able
    to travel from Edmonton Head Office to Morinville Production facility to
    work there for one day per week.
  • Ability
    to work extended business hours and days and to be accessible (via company
    cell phone) to corporate employee end-users needing after-hours I.T.
    support.
Working Conditions
Working conditions are in an office
environment, with extended periods of sitting, as well as some lifting and
carrying of up to 20 lbs is required. Travel between the Corporate Office and
the Production facility in Morinville, Alberta, is required, and the successful
candidate must have a valid drivers’ license. Hours of work are Monday to
Friday 8:00 a.m. to 5:00 p.m. Overtime may be required, and will be paid at 1.5
times the regular rate, based on company policy.
Benefits
Champion Petfoods LP offers a
comprehensive compensation program, including:
  1. Competitive
    hourly wage.
  2. Shift
    premiums for working evening shift and weekend shift.
  3. Group
    benefits after a three-month waiting period, offering a Health Care
    Spending Account and Drug Card after one year of continuous employment.
  4. Employee
    Assistance Program, offered to employees right from their date of hire at
    no cost to the employee.
  5. Registered
    Pension Plan, eligible to employees after one year of continuous
    employment, matched by Champion Petfoods on an annual basis up to a
    maximum of $2,000.
  6. Annual
    bonus incentive program, based on performance, target percentage fluctuate
    on an annual basis.
  7. Three
    weeks’ vacation after one year of continuous employment.
  8. Forty-eight
    hours of discretionary time, for employees who need to take a sick day or
    have an appointment scheduled.
  9. Half-price
    pet food for employees’ own pets, and one free bag of cat or dog food per
    month once the employee completes three months of continuous employment.
Qualified applicants who wish to
apply for this position can submit their cover letter and resume via e-mail at:
careers@championpetfoods.com

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