At Champion Petfoods, our mission is
clear and strong. We make Biologicaly Appropriate dog and cat foods from
Fresh Regional Ingredients, Never Outsourced.
clear and strong. We make Biologicaly Appropriate dog and cat foods from
Fresh Regional Ingredients, Never Outsourced.
Why Work For Champion Petfoods?
Makers of Biologically Appropriate
dog and cat food, made from Fresh Regional Ingredients, and Never Outsourced!
Our BA.FRI.NO Mission is our way of life. Champion Petfoods is a world-renowned
company known for making a quality product, shipping to over 70 countries
around the world. We offer a stable and dynamic work environment, with
excellent opportunities for career advancement for employees who have what it
takes.
dog and cat food, made from Fresh Regional Ingredients, and Never Outsourced!
Our BA.FRI.NO Mission is our way of life. Champion Petfoods is a world-renowned
company known for making a quality product, shipping to over 70 countries
around the world. We offer a stable and dynamic work environment, with
excellent opportunities for career advancement for employees who have what it
takes.
Champion Petfoods started as a
family run organization in 1985, and to this day we retain many of those
family-oriented values. We are a team, working together to enhance the lives of
dogs and cats everywhere.
family run organization in 1985, and to this day we retain many of those
family-oriented values. We are a team, working together to enhance the lives of
dogs and cats everywhere.
Job Duties;
Champion Petfoods LP is looking for
an experienced, career-oriented individual to fill the position of I.T.
Helpdesk Analyst. The Helpdesk Analyst is responsible for:
an experienced, career-oriented individual to fill the position of I.T.
Helpdesk Analyst. The Helpdesk Analyst is responsible for:
- Provide
timely I.T. technical support and problem resolution to employees and to
independent contractors throughout the Company. - Perform
in-person, on-site repairs of PC desktop/laptop hardware, printers, and
other peripherals. - Act
as a resource on issues regarding voice over internet and data
telecommunications. - Coordinate
the implementation of communication-related moves, changes, or additions,
both externally (vendors) and internally (various corporate departments). - Identify
appropriate technology to use based upon consultation with relevant
departments, researched requirements, and defined and/or established
technical standards. - Assist
with technical planning and support for upgrades, new applications, and
system integration, and assist with the creation of specifications and
procedures for the installation and use of standard hardware and software
technologies. - Maintain
timely and accurate records of problems/solutions within the I.T.
ticketing system - Conduct
regular analysis of the I.T. ticketing system to identify trends and
trouble spots, and to proactively conduct maintenance and/or repairs. - Diagnose
and resolve minor network issues, i.e. LAN access, and conduct timely
repair of I.T. equipment covered by third-party vendor maintenance
agreements - Prepare
status reports, network summaries, and other reports and/or documentation
as requested, and maintain a comprehensive recordkeeping system. - Demonstrate
a high level of knowledge, professionalism, and courtesy to end-user
queries regarding the use of standard hardware and software, Internet
connectivity, password resets, configurations, etc. - Conduct
training sessions for end-users as required or directed, and attend
training classes, seminars, and/or conferences as required or directed.
Job Requirements
Reporting to the I.T. Manager, the
Helpdesk Analyst works out of our corporate office located in North-west
Edmonton, Alberta.
Helpdesk Analyst works out of our corporate office located in North-west
Edmonton, Alberta.
The position requires:
- Post-Secondary
Degree or Diploma in Computer Science. - 2
– 3 years’ relevant work experience. - Relevant
experience with the Company’s information system technologies: Windows
Server 2008/2012, VOIP Systems, Exchange/Office 365 and Ticketing Systems. - Excellent
interpersonal skills and effective communication skills, both verbal and
written, with ability to clearly communicate ideas and proposals and to
discuss technical issues with non-technical clients. - Strong
analytical abilities, with ability to identify problems and determine,
implement solutions, often within a time sensitive framework. - Good
planning skills, including ability to organize, prioritize, and execute
within a time sensitive framework. - Must
have and maintain a valid driver’s license (other than motorcycle),
ability to travel between the Company’s locations, and willingness to
accept temporary assignment(s) to additional Company locations. - Able
to travel from Edmonton Head Office to Morinville Production facility to
work there for one day per week. - Ability
to work extended business hours and days and to be accessible (via company
cell phone) to corporate employee end-users needing after-hours I.T.
support.
Working Conditions
Working conditions are in an office
environment, with extended periods of sitting, as well as some lifting and
carrying of up to 20 lbs is required. Travel between the Corporate Office and
the Production facility in Morinville, Alberta, is required, and the successful
candidate must have a valid drivers’ license. Hours of work are Monday to
Friday 8:00 a.m. to 5:00 p.m. Overtime may be required, and will be paid at 1.5
times the regular rate, based on company policy.
environment, with extended periods of sitting, as well as some lifting and
carrying of up to 20 lbs is required. Travel between the Corporate Office and
the Production facility in Morinville, Alberta, is required, and the successful
candidate must have a valid drivers’ license. Hours of work are Monday to
Friday 8:00 a.m. to 5:00 p.m. Overtime may be required, and will be paid at 1.5
times the regular rate, based on company policy.
Benefits
Champion Petfoods LP offers a
comprehensive compensation program, including:
comprehensive compensation program, including:
- Competitive
hourly wage. - Shift
premiums for working evening shift and weekend shift. - Group
benefits after a three-month waiting period, offering a Health Care
Spending Account and Drug Card after one year of continuous employment. - Employee
Assistance Program, offered to employees right from their date of hire at
no cost to the employee. - Registered
Pension Plan, eligible to employees after one year of continuous
employment, matched by Champion Petfoods on an annual basis up to a
maximum of $2,000. - Annual
bonus incentive program, based on performance, target percentage fluctuate
on an annual basis. - Three
weeks’ vacation after one year of continuous employment. - Forty-eight
hours of discretionary time, for employees who need to take a sick day or
have an appointment scheduled. - Half-price
pet food for employees’ own pets, and one free bag of cat or dog food per
month once the employee completes three months of continuous employment.
Qualified applicants who wish to
apply for this position can submit their cover letter and resume via e-mail at:
careers@championpetfoods.com
apply for this position can submit their cover letter and resume via e-mail at:
careers@championpetfoods.com