Free the Children ,Associate Director of Youth Engagement Job Vacancy in Canada

Job description
Are you a person who enjoys challenges and making a
difference in the world?
Me to We is an innovative social enterprise that
provides people with better choices for a better world. By offering socially
conscious and environmentally friendly products and life-changing experiences,
Me to We measures the bottom line not by dollars earned, but by the number of
lives we change and the positive social and environmental impact we make. In
addition, half of Me to We’s net profit is donated to Free The Children, our
best friend and charity partner, while the other half is reinvested to g

row the
enterprise and its social mission.

Me to We seeks an Associate
Director of Youth Engagement
. This individual will work with the Director
to develop strategy, oversee the implementation of strategy, and be responsible
for operations of the department, ultimately accountable to achieving sales
targets for International Trips and Take Action Camp. As a natural leader, this
role manages a team of high performing individuals and reports directly to the
Director of Youth Engagement.
The success of the Me to We Youth Engagement Team is
measured (at both the departmental and
organizational level) by the number of youth engaged
and retained in Me to We Experiences, reduced cancellations, and ultimately
achieving year end targets. The Me to We Youth Engagement Team seeks a strong
leader who will continually strengthen these objectives while maintaining a
focus on team development.
There is a three (3) month probationary period, upon
reaching the three (3) month period, all staff members are offered a health
plan including dental and Employee Assistant Program. Salary is to be
negotiated. The position is based out of Me to We’s office in Toronto (225
Carlton Street). While resumes are important, we want to know what makes you a
great fit for our team and culture. We will consider resumes on a rolling basis
and would like the right person to join us as soon as possible.
Responsibilities:
  • Motivate, educate and lead a team of high
    performing individuals. This currently includes two managers and thirteen
    coordinators
    • Share vision and drive activities to reach
      department and organizational goals
    • Troubleshoots challenges and escalates issues to
      department Director, when needed
    • Proactively manages changes in strategy,
      identifies potential crises, devises contingency plans and communicates
      these to the management team
    • Clearly and effectively delegates to managers
      and coordinators
    • Monitors progress, milestones and priorities;
      tracks action items; identifies process improvements
    • Sets and continually manages expectations with
      team members and other stakeholders
    • Acts as a member of the senior-management team
      within the Youth Engagement department, as well as within the broader
      organization as a whole. Upholds highest level of professionalism
    • Continuously liaises with other department
      Associate Directors and Directors to ensure alignment with organizational
      objectives
    • Find personal satisfaction in activities and
      responsibilities available in the job; enjoying the essence of sales
      work, embracing and cultivating the Me to We culture
Team Management: 50%
  • Hosts regular check-ins with Managers and
    Coordinators to provide on-going support and help problem solve
    challenges. Determine when issues need to be escalated to Director of
    Youth Engagement
  • Ensures coordinators are seeking the highest
    level of quality and accuracy of work (especially as this relates to youth
    interaction, financials and external documents)
  • Coaches and motivates team members, and
    influences them to take positive action and accountability for their
    assigned work
  • Provides direction, leadership, and coordination
    for a wide-range of projects
  • Develops internal department specific training
    program
    • Leads departmental human resources functions
      such as hiring (diligently vetting all candidates to ensure both cultural
      and skill alignment), evaluation, coaching/mentorship, professional
      development opportunities and difficult conversations with team members
      (where needed)
    • Continuously liaises with other departments in
      order to move departmental deliverables forward, specifically with the
      Trip Operations team, Travel team, Accounting team, and Quality &
      Development team
      • Lead check-ins with Managers at the beginning
        of the week to review previous week performance, set goals, client
        targets, and action items for the week
      • Set the agenda with the Director for team
        meeting and co-lead meeting
      • Focus on training opportunities for manager,
        coordinators and part-time staffers – devote time to ensuring team is
        updated with organization’s priorities and new products
      • Develop staff retreats 3 times/year to align
        focus and priorities
      • Provide insight on staff performance,
        participates with Director on evaluations and send recommendations and
        reports on performance and milestones to Director
      • Ensure positive team culture is cultivated
        regularly
Operations and Reporting: 25%
  • Develop, implement and monitor all processes,
    quality and internal controls necessary to achieve sales targets
    • Create and hold team accountable to SOPs to
      ensure excellent customer service standards
    • Researches and establishes new systems and/or
      processes to create efficiency and quality in the department Operations,
      School and Youth Coordination
      • Act as an escalation point for client issue
        resolution
      • Report progress and issues on the above to
        Director
      • Create and analyze sales reports to be able to
        recommend top selling products to the marketing team and influence the
        next design/ production cycle
      • Work closely with the marketing team to
        understand the marketing plans
      • Supervise the strategy for We Day
      • Drives research to better understand the
        customer, applies learnings & shares with relevant teams
      • Implements knowledge and research on customer
        to get actionable results
      • Responsible for the requirements and approach
        for key customer-facing programs , including new customer acquisition
        and retention
Financial Monitoring & Analysis: 25%
  • Oversees all accounts receivable processes.
    Ensures systems are built to capture data for analysis and that all
    accounting needs are met
  • Develops procedures to ensure quality of
    financial tracking
  • Reports on a weekly basis the current status of
    financials for the department
  • Ensures we meet TICO guidelines at all times
Skills and Qualifications:
  • Successful completion of a Bachelor degree or
    Master’s degree in a related field
  • Proven ability to problem solve and multi-task
    during high-stress situations
  • Sound judgment, decision-making and analytical
    skills, School and Youth Coordination
  • Excellent oral and written communications skills,
    highly organized, and demonstrated professionalism
  • Previous experience with sales and customer
    service
  • International travel experience an asset
  • Calm and confident demeanor, strong ability to
    develop rapport with both youth and adults over phone and email
  • Personal values that match Me to We and FTC core
    values
  • Experience working with basic word processing
    (e.g., Microsoft Word, Microsoft Excel) and CRM systems (Salesforce)
  • Has valid driver’s license
  • Must be eligible to work in Canada
What makes Me to We unique…
Me to We is filled with passionate, driven, hardworking,
entrepreneurial, shameless idealists, this means we work late, set high goals
and exceed them, and then push hard the following year to beat and exceed last
year’s goals of empowering youth to change the world.
If you are looking for a predictable 9-5 work
environment, this won’t be the right fit.
If you are inspired and excited by collaboration,
making friendships with the most incredible people, unique additional
responsibilities like working on our We Days and your personal values align
with our core values, we would love to hear from you.
Me to We sincerely thanks all those who apply, however
only those considered for an interview will be contacted.
How to apply

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