Solutions
Engineer/Technical Consultant, International
LASERFICHE
Solutions
Engineer/Technical Consultant, International
Professional
Services | Toronto, Canada
Are you a technical
expert with a passion for client service? Do you thrive in a fast-paced
environment where you can use your expertise and creativity to develop
real-world solutions for customers across a variety of industries? Are you
looking for a supportive team environment that will continually expose you to new
business issues, people and technologies?
As a solutions
engineer/technical consultant in Laserfiche’s Canada office, you’ll work
directly with custom
ers to design, implement, deploy and support solutions for
their enterprise content management and business process management needs.
With a fast-growing
global community and an emphasis on innovation, Laserfiche offers employees the
creative atmosphere of a new company and the stability of a well-established
reputation in the ECM market. From your first day at work, you will join a team
building on the success of serving more than 34,000 organizations worldwide,
ready to listen to your ideas and support your dreams.
Specific
responsibilities:
•Acquire detailed
knowledge of the Laserfiche product line and third-party integrations.
•Perform analysis and documentation of business needs and requirements
•Answer presales and technical questions via email, conference calls and web
conferencing.
•Design, present and implement targeted solutions based on explicitly and
implicitly stated requirements.
•Provide implementation support (including troubleshooting, maintenance and
training)
•Develop and implement frequent technical training sessions.
•Write documents detailing custom solutions provided to prospective clients
•Framing the scope of the Professional Services Group’s engagement with the
client
•Provide technical consulting to the International Laserfiche sales force as
well as prospective clients
•Some travel (10-15% of the time) is required
Each project presents
unique and exciting business and technological challenges, and the lessons
you’ll learn while executing your projects will help guide the future
development of the Laserfiche product line. To succeed, you’ll need to
challenge conventional thinking, offer unique perspectives and conceive
innovative solutions for our clients. If you’re ready for the challenge, we’d
like to talk to you!
What You’ll Need:
•BA/BS required, MS a plus. Computer science, physical sciences, engineering,
math or related technical field preferred. We welcome applications from new
graduates!
•Exceptional presentation, communication, analytical and problem-solving
skills.
•Ability to communicate professionally in written responses to emails, RFPs and
when submitting reports.
•Self-starter mentality and team-player attitude
•Familiarity with Windows 2000/2003 XP/7, client/server operating systems, SQL
Server/Oracle databases, Web protocols (e.g., HTTP, ASP, XML, etc.).
•Knowledge of Visual Basic or object-oriented programming, C++ and C#, and
familiarity with TCP/IP-based networking definite pluses
•French fluency a plus.
To apply, please send your application with detailed resume, present and
expected salary through www.laserfiche.com/careers
