M-PESA Product Development Manager
Safaricom Limited is the leading mobile telecommunications company in Kenya.
We are at the forefront of the industry and always seek to attract and retain
talented, creative and innovative team players who are excited by the
opportunity of pushing the frontiers of this evolving
technology, growing our services, exciting our customers and
contributing to our community.
At Safaricom, we take pride in our talent and develop them to realize their
maximum potential!
M-PESA Product Development Manager
Ref: FS – MPDM -JUNE 2013
We are pleased to announce the following vacancy in the M-PESA Product
Development and Operations Department within the Financial Services Division.
In keeping with our current business needs, we are looking for a person who
meets the criteria indicated below:
Reporting to the Senior Manager-M-PESA Product Development, the job holder is
responsible for ensuring the goals of the M-PESA Incident Management process
are achieved.
The main objective is to restore normal service as soon as possible based on
customer perspective.
The successful candidate will be responsible for;
Project Manage the delivery of new functionality, features
and system enhancements to the market, including requirement specification,
testing, documentation of processes & procedures;
Identify & implement local changes for process
improvement, in liaison with internal stakeholders from technical and other
departments;
Continuous input to the M-PESA roadmap to ensure timely
delivery of relevant products to Safaricom Customers;
Provide 2nd level Product Support to Customer Care,
Operations, Finance and other internal Sections on functionality issues;
Work with the external and internal technical teams to
ensure efficient resolution of all system issues i.e. VF, IBM, SFC Technical
Team;
Responding to all input regarding unplanned service
interruptions;
Continuous input to the local M-PESA roadmap to ensure
timely delivery of relevant products to Safaricom Customers;
Proactively research & investigate functionality
suitable for the local market and discuss with key stakeholders to obtain
buy-in;
Transfer system knowledge to internal Customers on new
features;
Provide weekly progress reports for Safaricom management;
Provide ad-hoc and project reports;
Management performance report;
Accountable and empowered team member;
Provide guidance to other teams as may be required.
The ideal candidate will possess:
Bachelor’s Degree in a technical Field (preferably
IT/Computer Science / Telecommunications);
Project Management Certified – PMP / PMI or equivalent;
Work experience in a technical field to Line Management or
Senior Engineer level;
Experience in managing multiple projects simultaneously;
from start to finish; of a 6 – 12 month duration; which have impact across a
company; which have an impact on customers; which have an impact on the revenue
generation capability of the organization;
Good understanding of financial principles, understands
financial ratios, can interpret standard financial statements;
Good understanding of the Kenyan market, subscriber
preferences and subscriber trends;
Attention to detail with good organizational, planning,
report writing and presentation skills;
Proactive, confident, energetic with the ability to work
under pressure, to tight schedules/deadlines and monitor and follow up on all
actions taken;
A highly motivated person with a positive attitude towards
work, innovative, creative, results oriented with excellent analytical skills;
A proven team player with excellent communication and
interpersonal skills.
If you meet the requirements and are self-driven, proactive and up to the
challenge, please send your resume and application letter quoting the job
reference number to the address below.
All applications must be delivered on or before Thursday 13th June, 2013.
Head of Talent & Resourcing
Safaricom Ltd Nairobi
via E-mail to hr@safaricom.co.ke
