Credit Management Officer/Telecollector
Selangor – Petaling Jaya
Responsibility
• Call and cover all assigned accounts as per collection strategy
• Ensure effective tele-calling to restrict forward flows by collecting the total due amount
• Comply fully with scripts, call pitch & strategy
• Abide to the do’s and don’ts of collection
• Keep the work area clean
• Escalate / recommend field referrals to minimise risk
• Timely escalation of high risk accounts to Unit Manager
• Review of accounts to cancel potential delinquent accounts
• Ensure complete collection follow-up trails on CACS
• Ensure update of database for cardholders change of addresses, telephone nos. and other appropriate information relevant to collection follow-up
• Exercise judgement while waiving fees / interest
Requirement
• Candidate must possess at least a Primary/Secondary School/SPM/”O” Level, Higher Secondary/STPM/”A” Level/Pre-U, Professional Certificate, any field.
• Required language(s): Chinese, English
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Petaling Jaya.
• Preferably Junior Executives specializing in Banking/Financial Services or equivalent.
• 11 Full-Time positions available.
Interested candidates are encouraged to apply online or e-mail your application to
KL-GSSC.Recruitment@my.standardchartered.com
Only short listed candidates will be notified.
All applications will be treated strictly private and confidential.
Application deadline on 09-12-11.