We
are a blue chip company. a leader in the ICT sector.
are a blue chip company. a leader in the ICT sector.
Due to expansion and growth, the following positions have arisen in our
organization:
Operations Supervisor
Service delivery requirements include:
- Effective
management of the call centre and reception area - Efficient
management of all activities in a very busy banking hall - Resolution of
customer queries - Improvement and
enforcement of processes and procedures - Staff coaching
- Monitoring overall
QA results to identify trends, training and process improvement
opportunities - On-going
training and development of staff and on-going liaison with other
departments and group companies for effective service delivery - This position
requires a self-starter who possesses a desire to make things happen and
about 5 years of working experience in some supervisory level - Experience in
technology oriented service _rms, mobile telephony, BPO call centres etc
will be an added advantage - The applicant
must have excellent oral and written communication skills, excellent
interpersonal skills and an ability to motivate to produce results - A University
business degree is a pre-requisite
Call
Centre – Customer Service Representatives
Centre – Customer Service Representatives
This position requires someone with telesales and call centre experience, a
self starter, a team player and passion for customer service.
Experience at technology oriented service firms; Mobile telephony, BPO call
centres, will be an added advantage. The applicants must have excellent oral and
written communication skills. A Business Diploma is a pre-requisite.
The position entails
- Providing
customers with product and service information - Answering phone
calls and responding to customer requests and orders - Completing
customer call logs and related reports - Identifying,
research, and resolving customer issues using the computer systems &
present reports - Ability to work in
any of the operations sections; including call centre, reception, front
counter/cashier hall, client liaison and enable desk will be an added advantage
Applicants
should submit their CVs to the following email address:
should submit their CVs to the following email address:
mcarecruitment@gmail.com
Closing date: 28th October 2011