Operations Supervisor and Call Centre Customer Service Representatives Jobs Vacancies in Kenya – ICT Sector

We
are a blue chip company. a leader in the ICT sector.

Due to expansion and growth, the following positions have arisen in our
organization:

Operations Supervisor

Service delivery requirements include:

  • Effective
    management of the call centre and reception area
  • Efficient
    management of all activities in a very busy banking hall
  • Resolution of
    customer queries
  • Improvement and
    enforcement of processes and procedures
  • Staff coaching
  • Monitoring overall
    QA results to identify trends, training and process improvement
    opportunities
  • On-going
    training and development of staff and on-going liaison with other
    departments and group companies for effective service delivery
  • This position
    requires a self-starter who possesses a desire to make things happen and
    about 5 years of working experience in some supervisory level
  • Experience in
    technology oriented service _rms, mobile telephony, BPO call centres etc
    will be an added advantage
  • The applicant
    must have excellent oral and written communication skills, excellent
    interpersonal skills and an ability to motivate to produce results
  • A University
    business degree is a pre-requisite
Call
Centre – Customer Service Representatives

This position requires someone with telesales and call centre experience, a
self starter, a team player and passion for customer service.

Experience at technology oriented service firms; Mobile telephony, BPO call
centres, will be an added advantage. The applicants must have excellent oral and
written communication skills. A Business Diploma is a pre-requisite.

The position entails

  • Providing
    customers with product and service information
  • Answering phone
    calls and responding to customer requests and orders
  • Completing
    customer call logs and related reports
  • Identifying,
    research, and resolving customer issues using the computer systems &
    present reports
  • Ability to work in
    any of the operations sections; including call centre, reception, front
    counter/cashier hall, client liaison and enable desk will be an added advantage
Applicants
should submit their CVs to the following email address:

mcarecruitment@gmail.com

Closing date: 28th October 2011

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