We invite candidates who are innovative, performance driven and possess excellent transferrable skills with good track record of achievement in past roles.
The Senior Service Desk Analyst (SSDA) will work with a team of analysts to provide first and second level technical support services to our internal customers. He/She will report to the IT Service
Desk Supervisor.
Specific Job Responsibilities
• Provide first and second level technical incident and problem management support services to end users in local and regional offices
• Support and Administration of existing Back-Office Server Applications (i.e. Active Directory, Exchange, Windows 2008/2003 Servers, SharePoint, SQL etc)
• Support and Administration of security systems applications i.e. Backup & Antivirus.
• Participate in IT related projects as assigned by management
• Meet or exceed the set Service Level Agreement (SLA) KPIs
• Install, configure, maintain and support Software, Computers, Mobile devices etc
• Escalate problems as appropriate to our external service support providers in order to ensure consistent timely resolution
• To enforce, maintain, support and administer the existing IT security systems and services.
Technical skills
• Degree in Information Technology or equivalent
• 3-4 years prior technical end user support experience
• ICDL or MODS and A+ or N+ certification or equivalent
• MCSE or MCITP Certified
• ITIL v3 Certification preferred
The position offers an excellent career growth opportunity and a competitive remuneration package. If you meet the above criteria, apply online at http://careers.nationmedia.com before 10th August 2011.
N/B: Only shortlisted applicants shall be contacted.