Medtronic International Ltd Technical User Support Analyst Job Vacancy in Singapore

As the world’s leading medical technology company, we provide lifelong solutions to people with chronic disease. Everything we do is deeply rooted in our mission—to alleviate pain, restore health, and extend life. Every 4 seconds the life of someone somewhere in the world is improved by a Medtronic product or therapy. We also are dedicated to the total well-being of our employees. Work with the kind of people who not only love what they do but why they do it.

Technical User Support Analyst

• Isolate and determine root cause of technical problem based on client input and remote management technology
• Determine effective resolution of issues by troubleshooting and analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation
• Determine business impact of problem based on Business Unit criteria
• Provide remote technical support for hardware (printers, desktop, laptop, drivers, monitors, and MHDs) and software (internally developed applications, productivity, computer operating systems, internet applications, and various drivers)
• Interact with internal and/or external escalation resources to resolve complex technical issues
• Recommend current supported software applications and hardware appropriate to best meet client requirements
• Create and update knowledge base to improve service to clients including: develop written procedures, tips, reports, and support related material
• Acquire and maintain knowledge on newly purchased and existing supported desktop software, hardware, and systems
• Work on tasks to develop and/or address process improvements, training, knowledge transfer, reports, and documentation
• May coordinate communication and troubleshooting to determine impact of major system outages which effect the entire organization
• Assist with the testing of new or upgraded PC software and hardware releases as requested
• Develop solutions to a variety of problems of moderate scope and complexity
• Ensure that Medtronic’s systems and the information on them are protected in accordance with Medtronic’s Information Protection Policies and Standards, as well as best Information Protection practices

• Bachelor’s degree OR 8 years of work experience in lieu of a 4 year degree or a combination of work and education to equal a 4 year degree
• 3-5 years of IT experience with B.A or B.S.; 0-3 years of IT experience with M.A. or M.S.
• Experience with three or more of the following: Windows 2000, Outlook, remote management tools, remote dial-in, active directory administration, virtual private network, office productivity tools, web-based applications, TCP/IP
• Strong Communication and interpersonal skills
• A team player with analytical problem solving skills
• Ability to handle multiple projects and activities and deal with change
• Some travelling will be required

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Medtronic is a company focused on achieving our Mission. We are looking for people who want to make a positive contribution and want to be part of a dynamic organisation with an impact on patient outcomes. The successful candidate will be working in a small, supportive team environment, in a company with great career opportunities and excellent working conditions. To submit your application, please send your CV via the below URL: (Search for job opening ID 37942)

Closing Date: 16-7-11

We regret that only shortlisted candidates will be notified.

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