MATADOR Systems Pte Ltd Japanese Speaking Helpdesk Engineer Job Vacancy in Singapore

MATADOR Systems is one of Asia’s leading Information and Communication Technology (ICT) companies, headquartered in Singapore and operating in 12 countries through-out the region.

Established in Singapore in 1999, MATADOR Systems’ ICT solutions focus on the 3 building blocks to any winning enterprise: Technology – People – Creativity. MATADOR Systems’ expertise in these areas helps businesses to effectively manage and reduce operating costs, explore extraordinary new revenue stream opportunities, and achieve a new level of productivity and profitability.

MATADOR Systems’ technology-based business solutions including Outsourcing Solutions, Application Solutions, and IT Infrastructure Services, streamline and automate business operations allowing clients to focus on their core competencies.

MATADOR Systems’ industry and functional experts provide Contract Recruitment and Staffing Solutions to ensure businesses overcome their biggest challenge, the recruitment and retention of Asia’s brightest IT talent.

MATADOR Systems’ award-winning Multimedia Design and Development Solutions incorporating Interactive Media Design, Print and Identity Design, and Strategic Services focus on making big brands bigger and accelerating the emergence of new leading brands.

These MATADOR Systems’ solutions support clients across different verticals in their regional operations and are trusted by most of the world’s Fortune 500 Companies and government organizations.

Japanese Speaking Helpdesk Engineer
(Singapore)

Responsibilities:
• To provide 1st and 2nd level Technical support. (70% call handling and 30% desktop support)
• To be the backfill of the Primary Service Desk Engineers.
• Initially respond to and record end-user issues following the documented support procedures
• Provide IT support for the company’s PC end-users
• To provide trouble-shooting on computer hardware/software and network problems
• To support user enquiries over IT issues over the phone/email/remote assistance
• Fulfill end-user requirements for resolving issues / request of different types and to accurately assign severities
• Develop quick Level 1 & 2 resolution processes for common issues
• Escalate issues appropriately using hierarchical and functional escalation guidelines

Requirements:
• At least 4 years of working experience in Technical/ Helpdesk Support.
• Languages: MANDATORY: English, Japanese (Mandatory) – to liaise with Japanese and multi-language end users.
• Should be willing to work on shifting schedule (Day and Night Shift), Public Holidays and Weekend shift.
• Can start immediately.

Interested applicants may send updated CV to mae.jover@MATADORhub.com with the following details:

Current salary:
Expected salary:
Notice period:

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