Pacnet is Asia’s leading independent telecommunications service provider with the largest regional footprint and the region’s most extensive sub-sea cable infrastructure. With presence in 14 countries, we are purpose-built to enable the world to connect Asia in transformational ways. To elegantly bridge the national, cultural, and technological barriers that can routinely sap your momentum and waste resources. To provide customers with an adaptive organization and infrastructure that delivers just the right mix of pan-Asian connectivity with reliability, value and efficiency.
We are now inviting great people to join our dynamic global workforce where you will be the foundation for realizing our vision. To know more about us, please logon to www.pacnet.com.
MANAGER, SERVICE DELIVERY
Position Summary: Manage daily operations, processes and development of the Pacnet Service Delivery team for domestic services offered by Pacnet
Job Context:
Role of Business Unit: Order / Project Management/ Service Delivery
Reporting Relationships: Reporting to Senior Manager, Service Delivery
Communications (Internal & External): Working with both external and internal parties like customers, internal support group (operations, order desk, billing teams) and external vendors.
Staff/Financial Responsibilities:
• Responsibility for any direct reports? Yes
• Any specific budget responsibility? No
Special Challenges: Good communication skill, technical skill and meticulous.
Responsibilities:
Key Tasks/Actions/Processes:
• Manage the Domestic Service Delivery team in Singapore and Malaysia
• Manage the order entry of the Pacnet Domestic products
• Manage the installation and commissioning of services provided by Pacnet
• Coordinate all aspects of the installation, including on-net and off-net portions, to achieve on time delivery
• Handles escalations that is Service Delivery related
• Ensure that systems and databases timely updated to provide an accurate tracking report of services under implementation
• Work with different team such as Complex Bid, Product, Pacnet Design Center, Operations etc.
• Interface with external carriers / vendors / local access providers / agents / BMOs to deliver services to meet customer requirements
• Interface with Network Operations Centres (NOCs), telehouses, cable stations and engineering departments to deliver and test service components related to customer projects
• Create and maintain customer project timelines, identify dependencies and accurately assess risks
• Manage the team to ensure smooth delivery of the services
• Develop the team and improve the processes for better results
• Produce reports for Management reviews
• Involvement in product launches and developments
• Take on and manage any other ad-hoc projects tasked by Management
Necessary Knowledge, Skills & Experience:
Essential:
• Well-developed written and verbal communications in English and local language
• Good interpersonal, facilitation and negotiation skills
• Analytical mind, ability to identify and quickly resolve problems impacting the customer
• Exceptional time-management, multi-tasking, and delegating skills
• Ability to work under pressure to meet tight deadlines and commitments
• MS Project, VISIO, MS Office skills
• Bachelors Degree or Equivalent in Engineering or related technical disciplines, or equivalent direct working experience in the telecommunications industry.
Desirable:
• 3 years of People Management skill
• Continued education in project management, or accreditation of project management skills by publicly recognized authorities
• 5+ years of working experience in the telecommunications industry
Interested applicants, please kindly send resume to staffing2.sg@pacnet.com.
