Desktop Services – Technical Services
Information Technology Services Department
Reporting to the Superintendent – Desktop Services, you will provide end users with problem analysis, problem resolution, consultation and technical support for end user computing hardware such as: desktops, laptops, and all peripherals including software, thin client hardware, desktop application software, electronic mail, printing services, and other networked systems under Desktop Service’s jurisdiction. You will ensure the Desktop Services Section of the Technical Services Division meets the Commission’s high standard for end user computing systems and services. This involves assisting with the delivery and installation of all end user computing hardware; ensuring inventory accuracy for asset management by updating inventory records and related documentation; and assisting with the performance monitoring of end user computing hardware/software provided to the customer.
You must liaise with IT Services staff and other internal customer groups to support customers at various sites and meet changing work demands in a competent and professional manner. You require creative technical and logical problem solving skills and analytical abilities primarily in the end user computing hardware and software fields and must be oriented toward customer service. Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (if applicable and within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer.
Annual Salary Range: $57,202.60 – $71,471.40 (Level 7).
Skills/Knowledge/Experience
You require a sound knowledge of desktop equipment including hardware, software products and related applications.
You must possess good technical knowledge, be customer service oriented with excellent customer service and customer relations skills, good analytical, problem solving, interpersonal, verbal, written and administrative skills; maintain a positive work and customer relationships and be a team player. These skills and abilities would normally be obtained through a technical education in Community College or technical diploma in computer studies, combined with several (3 to 5) years relevant working experience in the computer service field.
Must have an A+ Certification for Computer Support and Service Technicians.
You must have a minimum, 2-3 current certificates for either, COMPAQ, Hewlett Packard, Toshiba, Lexmark and have completed some courses working towards a Microsoft Certified Systems Engineer. Must have direct field experience working with hardware (Compaq, Hewlett Packard, Toshiba and Lexmark) and software (Microsoft applications, Windows XP operating systems, etc.).
Must have a valid Class “G” Ontario Driver’s Licence for driving to TTC locations and to attend instruction for operating a non revenue vehicle. As required for access to certain work locations, you will be required to obtain Subway Rule Book certification and the safety training.
Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
To respond, please send your resume by May 25, 2011 quoting Ref.#7782-WO in confidence to:
Toronto Transit Commission, Human Resources Department, Employment Services, 1138 Bathurst Street, Toronto, Ontario M5R 3H2; Email: jobs@ttc.ca.
When emailing, please include your resume in MS Word format.
