Our Boardroom Services Department, based in Toronto, has an opening for an energetic, professional Hostess/Boardroom Bookings to join our dynamic team. This position reports to the Supervisor, Boardroom Services and Reception.
Hostess/Bookings Clerk
Primary Responsibilities/Tasks:
Primary duties will include performing all required tasks associated with hostessing (80%) and boardroom bookings, including tracking inventory and consistently monitoring stock in assigned serveries and boardrooms. The successful incumbent will be required to work flex hours between 6:30 a.m. and 8:00 p.m. for vacation coverage and short-term absence relief. Working closely with A/V Technician and Facilities Coordinator the successful incumbent will ensure that all boardroom requirements are met within timelines provided while providing excellent customer service to external and internal clients.
Hostessing (80%):
* Delivers, sets up, and clears away all boardroom meetings. Ensures boardrooms are clean and reports additional clean-up requirements to facilities.
* Prepares boardrooms for all meetings (blinds down, empty garbage cans, complete set ups for all meetings).
* Maintains inventory of all satellite serveries with sundry supplies, ensuring appropriate levels are on hand at all times.
* Responds to all Blackberry requests.
* Performs all housekeeping duties in coffee stations and conference rooms.
* Available for special functions as required.
Bookings (20%):
(For vacation and short-term absence relief. Works flexible hours between 6:30 a.m. and 8:00 p.m. during this time.)
* Ensures accuracy in all boardroom bookings ie. technical set up, catering, beverage requests and special set ups or requests.
* Responds promptly to voicemail /email concerning bookings.
* Informs Tech Dept and Facilities regarding setups or any changes to these requirements.
* Informs/updates Boardroom Services Staff of any last minute requests or changes to bookings.
* Prepares catering requisitions daily.
* Sends out daily booking confirmations.
Skills/Knowledge/Experience Required
* 2+ years of relevant experience in a mid-large, professional organization.
* A solid team player who has initiative and is a self-starter.
* Very dependable, flexible and adaptable.
* A strong sense of urgency.
* Excellent listening and comprehension skills, with well developed communication skills.
* Must possess high-level customer service skills and have a positive attitude.
* Proven multi-tasking capability is essential.
* Ability to work well without direct supervision.
* Professional appearance and mannerism is required.
* Knowledge of food and beverage set up, serving and cleaning techniques.
* Previous switchboard/reception experience is preferred.
* Exposure with Microsoft Office Suite and booking’s software is beneficial.
Interested applicants should forward their résumé to:
Cathy Bleakley, Recruitment Specialist
Stikeman Elliott LLP
5300 Commerce Court West
199 Bay Street, Toronto, Ontario M5L 1B9
cbleakley@stikeman.com
